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Acceptable Use Policy

Last updated: March 15, 2026

This Acceptable Use Policy ("AUP") governs your use of all products and services provided by Skode Technologies ("Skode," "we," "us," or "our"), including Skode CRM and Skode Flow. This AUP is incorporated by reference into our Terms of Service. Violation of this AUP may result in suspension or termination of your account.

1. Prohibited Activities

You may not use the Services to:

1.1 Illegal Activities

  • Engage in any activity that violates applicable local, state, national, or international laws or regulations.
  • Facilitate or promote illegal activities, including money laundering, fraud, or trafficking.
  • Violate export control laws or sanctions programs.
  • Infringe upon the intellectual property rights of others.

1.2 Harmful or Abusive Content

  • Store, transmit, or distribute content that is defamatory, obscene, threatening, harassing, or discriminatory.
  • Distribute malware, viruses, worms, trojans, or other harmful code.
  • Host or distribute phishing content designed to deceive users.
  • Store or transmit content that exploits or harms minors in any way.

1.3 System Abuse

  • Attempt to gain unauthorized access to any part of the Services, other accounts, or systems connected to the Services.
  • Interfere with or disrupt the integrity or performance of the Services or the data contained therein.
  • Launch denial-of-service attacks or flood attacks against the Services.
  • Probe, scan, or test the vulnerability of the Services without written authorization.
  • Bypass or attempt to bypass any security measures, rate limiting, or access controls.

1.4 Spam and Unsolicited Communications

  • Send unsolicited bulk email, messages, or communications through the Services.
  • Use the Services for email harvesting or list building without proper consent.
  • Violate CAN-SPAM, GDPR, or any other anti-spam regulations. See our Anti-Spam Policy for details.

2. Content Policies

You are responsible for all content stored, processed, or transmitted through your account. Content must not:

  • Infringe on copyrights, trademarks, patents, or other intellectual property rights.
  • Contain personally identifiable information of others without proper consent and legal basis.
  • Include regulated data (e.g., health records, financial data) unless your plan and configuration comply with applicable regulations.
  • Violate the privacy rights of any individual.

We reserve the right to remove content that violates this AUP, but we do not proactively monitor user content. We act upon receiving valid reports of violations.

3. API Usage and Rate Limits

If you access the Services via our API, you agree to the following:

  • Rate Limits: Respect the rate limits published in our API documentation. Exceeding rate limits may result in temporary throttling or suspension of API access.
  • Authentication: Keep your API keys and tokens secure. Do not share API credentials publicly or embed them in client-side code.
  • Fair Use: Do not use the API in a manner that places excessive load on our infrastructure or degrades the experience for other users.
  • Data Scraping: Do not use the API to systematically scrape, collect, or harvest data from the Services beyond what is necessary for your authorized use case.
  • Attribution: If you build and distribute applications using our API, you must comply with our branding and attribution guidelines.

4. Resource Usage

  • Storage: Each plan includes a specified amount of storage. You must stay within your plan's storage limits.
  • Bandwidth: Excessive bandwidth usage that impacts other users may result in throttling.
  • Computational Resources: AI features and bulk operations are subject to fair use limits based on your subscription plan.

5. Enforcement

We reserve the right to investigate suspected violations of this AUP and take appropriate action, which may include:

  1. Warning: For first-time or minor violations, we may issue a written warning with instructions to remedy the violation.
  2. Temporary Suspension: We may temporarily suspend access to the Services while we investigate a reported violation.
  3. Content Removal: We may remove or disable access to content that violates this AUP.
  4. Account Termination: For severe or repeated violations, we may permanently terminate your account.
  5. Legal Action: We may report illegal activities to appropriate law enforcement authorities and cooperate with investigations.

We will make reasonable efforts to notify you before taking enforcement action, except where immediate action is necessary to protect the Services, our users, or third parties.

6. Reporting Violations

If you become aware of any violation of this AUP, please report it to us immediately:

When reporting a violation, please include as much detail as possible, including the account or content involved, the nature of the violation, and any supporting evidence.

7. Changes to This Policy

We may update this AUP from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email or in-app notification. Continued use of the Services after changes take effect constitutes acceptance of the updated AUP.