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What's New in Skode

Stay up to date with the latest features, improvements, and fixes across Skode CRM and Skode Flow.

March 2026|v3.8CRM

Voice AI v2.0

Major upgrade to our Voice AI engine with speaker diarization, batch processing, and custom field mapping for enterprise workflows.

  • add_circleSpeaker diarization — automatically identify and separate multiple speakers in a single recording
  • add_circleBatch processing — upload and transcribe up to 50 voice recordings at once
  • add_circleCustom field mapping — map extracted data to any custom CRM field with drag-and-drop configuration
  • add_circleImproved accuracy for industry-specific terminology (real estate, insurance, healthcare)
  • add_circleVoice AI now supports 12 additional languages including Hindi, Portuguese, and Arabic
March 2026|v2.5Flow

WhatsApp Catalog Integration

Share product catalogs directly via WhatsApp conversations. Customers can browse, select, and inquire about products without leaving the chat.

  • add_circleSync product catalogs from your WhatsApp Business account directly into Flow
  • add_circleSend catalog messages with product cards, images, and pricing
  • add_circleCustomers can add items to cart and submit orders within WhatsApp
  • add_circleAuto-create CRM deals from WhatsApp catalog orders
  • add_circleCatalog analytics — track views, clicks, and conversions per product
February 2026|v3.7CRM

AI Deal Predictions

ML-powered deal win/loss predictions that analyze deal patterns, rep behavior, and historical data to forecast outcomes.

  • add_circleWin probability score on every deal card, updated in real-time
  • add_circleRisk alerts — get notified when a deal is trending toward loss
  • add_circleKey factor breakdown showing what is helping or hurting each deal
  • add_circlePipeline health dashboard with aggregate prediction metrics
  • add_circleCustom model training on your historical deal data for improved accuracy
February 2026|v3.6CRM

Recurring Invoicing

Set up automated recurring billing cycles with flexible scheduling, payment reminders, and auto-generated invoices.

  • add_circleCreate recurring invoices with daily, weekly, monthly, quarterly, or yearly cycles
  • add_circleAuto-send invoices and payment reminders on schedule
  • add_circlePro-rated billing for mid-cycle changes
  • add_circleRecurring revenue tracking and MRR/ARR dashboard widgets
  • add_circlePause and resume recurring invoices without losing configuration
January 2026|v2.4Flow

Flow AI Agent

GPT-powered chatbot that handles customer messaging autonomously across all channels. Train it on your knowledge base and let it resolve queries 24/7.

  • add_circleAI agent responds to customer queries across WhatsApp, Instagram, SMS, and web chat
  • add_circleTrain on your knowledge base, FAQs, product docs, and previous conversations
  • add_circleSmart handoff — escalates to human agent when confidence drops below threshold
  • add_circleConversation summaries generated automatically for agent handoff
  • add_circleMulti-language support with auto-detection and translation
January 2026|v3.5CRM

Enterprise Lead Assignment

Advanced lead routing with territory management, skill-based assignment, SLA tracking, and A/B testing for assignment rules.

  • add_circleTerritory-based lead assignment with geographic and account-based rules
  • add_circleSkill routing — match leads to reps based on product expertise and language
  • add_circleSLA tracking with escalation workflows when response times are breached
  • add_circleA/B testing for assignment rules to optimize conversion rates
  • add_circlePredictive assignment using AI to match leads with highest-performing reps
December 2025|v3.4CRM

CRM Reports v2

Completely rebuilt reporting engine with a drag-and-drop custom report builder, scheduled report delivery, and 20+ new chart types.

  • add_circleDrag-and-drop custom report builder with formula fields
  • add_circleScheduled reports — deliver to email or Slack on a recurring basis
  • add_circle20+ chart types including funnel, waterfall, heatmap, and scatter plots
  • add_circleCross-module reporting — combine leads, deals, invoices, and activities in one report
  • add_circleReport templates library with 50+ pre-built reports
December 2025|v2.3Flow

Unified Inbox v2

Enhanced unified inbox with conversation labels, internal notes, canned responses, and improved team collaboration features.

  • add_circleConversation labels and tags for better organization and filtering
  • add_circleInternal notes — leave private notes on conversations visible only to your team
  • add_circleCanned responses library with variable placeholders and quick-insert
  • add_circleCollision detection — see when another agent is viewing or typing in a conversation
  • add_circleBulk actions — archive, label, or assign multiple conversations at once

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