new_releasesFlow Product Updates

What's New in Skode Flow

The latest features, improvements, and fixes for Skode Flow — your omnichannel messaging platform for WhatsApp, Instagram, SMS, and more.

March 2026|v2.6new_releasesNew

Instagram Reels Auto-Reply

Automatically reply to comments and DMs triggered by Instagram Reels. Capture leads from viral content and route conversations into your unified inbox.

add_circleKeyword-based auto-replies on Reel comments with customizable templates
add_circleAuto-DM trigger when users comment specific keywords on your Reels
add_circleLead capture forms embedded in DM conversation flows
add_circleReel performance dashboard with reply-to-conversion tracking
add_circleRate limiting and anti-spam controls to protect account health

March 2026|v2.5new_releasesNew

WhatsApp Catalog Integration

Share product catalogs directly via WhatsApp conversations. Customers can browse, select, and inquire about products without leaving the chat.

add_circleSync product catalogs from your WhatsApp Business account directly into Flow
add_circleSend catalog messages with product cards, images, and pricing
add_circleCustomers can add items to cart and submit orders within WhatsApp
add_circleAuto-create CRM deals from WhatsApp catalog orders
add_circleCatalog analytics — track views, clicks, and conversions per product

February 2026|v2.4.2upgradeImproved

AI Agent Multi-Language Expansion

The Flow AI Agent now supports 25 languages with improved context retention and more natural conversational tone across all channels.

add_circleAdded 13 new languages including Thai, Vietnamese, Turkish, and Swahili
add_circleImproved context window — AI agent remembers up to 50 messages in conversation history
add_circleTone customization — choose between professional, friendly, or casual response styles
add_circleBetter handling of code-switching (customers mixing languages in one message)
add_circleReduced average response latency from 2.1s to 0.8s

January 2026|v2.4new_releasesNew

Flow AI Agent

GPT-powered chatbot that handles customer messaging autonomously across all channels. Train it on your knowledge base and let it resolve queries 24/7.

add_circleAI agent responds to customer queries across WhatsApp, Instagram, SMS, and web chat
add_circleTrain on your knowledge base, FAQs, product docs, and previous conversations
add_circleSmart handoff — escalates to human agent when confidence drops below threshold
add_circleConversation summaries generated automatically for agent handoff
add_circleMulti-language support with auto-detection and translation

December 2025|v2.3upgradeImproved

Unified Inbox v2

Enhanced unified inbox with conversation labels, internal notes, canned responses, and improved team collaboration features.

add_circleConversation labels and tags for better organization and filtering
add_circleInternal notes — leave private notes on conversations visible only to your team
add_circleCanned responses library with variable placeholders and quick-insert
add_circleCollision detection — see when another agent is viewing or typing in a conversation
add_circleBulk actions — archive, label, or assign multiple conversations at once

November 2025|v2.2new_releasesNew

SMS Channel Launch

Send and receive SMS messages through Flow. Two-way SMS conversations appear in the unified inbox alongside WhatsApp and Instagram.

add_circleTwo-way SMS with automatic number provisioning in 30+ countries
add_circleSMS template builder with character count and segment preview
add_circleAutomated SMS sequences for appointment reminders and follow-ups
add_circleSMS opt-in/opt-out management with compliance controls
add_circleDelivery receipts and read tracking for SMS campaigns

October 2025|v2.1.1build_circleFixed

WhatsApp Template Sync Fix

Resolved issues with WhatsApp Business message template syncing, approval status updates, and template variable rendering.

add_circleFixed template sync delay — templates now reflect Meta approval status within 60 seconds
add_circleResolved variable rendering issue where {{1}} placeholders showed raw syntax on some Android devices
add_circleFixed duplicate template creation when editing and re-submitting for approval
add_circleImproved error messages for template rejection reasons from Meta
add_circleAdded retry mechanism for failed template syncs with exponential backoff

October 2025|v2.1new_releasesNew

Automation Flow Builder

Visual drag-and-drop builder for creating multi-step conversation automations with conditional logic, delays, and API integrations.

add_circleVisual flow builder with 20+ action blocks (send message, wait, condition, API call)
add_circleConditional branching based on keywords, contact properties, or conversation tags
add_circleTime-based delays and schedule triggers for drip sequences
add_circleWebhook blocks to connect automations with external tools and APIs
add_circleFlow analytics — track completion rates, drop-off points, and response metrics

September 2025|v2.0.1build_circleFixed

Inbox Performance Improvements

Critical performance fixes for teams handling high conversation volumes, plus stability improvements across the inbox.

add_circleFixed inbox lag when teams have 1,000+ open conversations simultaneously
add_circleResolved message ordering issue where rapid incoming messages appeared out of sequence
add_circleFixed notification sound not playing on Safari and Firefox browsers
add_circleImproved search performance — conversation search now returns results 3x faster
add_circleFixed agent assignment dropdown not loading when team has 50+ agents

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