What does AI Copilot do?

AI Copilot works alongside your human agents in real time. It suggests replies based on conversation context, summarizes long threads, detects customer sentiment, identifies language, adjusts tone, and searches your knowledge base — all without taking over the conversation.

How is AI Copilot different from AI Agent?

AI Agent handles conversations autonomously without human involvement. AI Copilot assists human agents by suggesting replies and surfacing information — the human always stays in control and makes the final decision on what to send.

Is customer data safe with AI Copilot?

Yes. AI Copilot processes conversations in real time but does not store or train on your customer data. All processing happens within your Skode Flow environment with enterprise-grade encryption.

How many languages does AI Copilot support?

AI Copilot detects and suggests replies in 50+ languages. It automatically identifies the customer language and generates suggestions in that language, with optional auto-translation for the agent.

Is AI Copilot available on all plans?

AI Copilot is available on all paid Skode Flow plans. The free plan includes limited Copilot suggestions. Paid plans unlock unlimited suggestions, tone adjustment, and advanced knowledge base search.

assistantAI Copilot

Your Agents' AI Sidekick

AI Copilot works alongside your human agents in real time — suggesting replies, summarizing conversations, detecting sentiment, and surfacing knowledge base answers. Agents respond faster and more consistently.

40%faster response time

Real-timesuggestions

50+languages detected

Enable AI Copilot — Free arrow_backAll Flow Features

credit_card_offNo credit card required

speedWorks in real time

lockYour data stays private

translate50+ languages

AI That Empowers Your Agents

Copilot handles the heavy lifting so your agents can focus on what matters — building real customer relationships.

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Smart Reply Suggestions

AI analyzes the conversation context and suggests the best response. Agents review, customize if needed, and send with one click.

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Conversation Summarization

Get instant summaries of long conversation threads. Perfect for agent handoffs — the next agent sees the full context in seconds.

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Sentiment Analysis

Real-time sentiment detection shows whether the customer is satisfied, frustrated, or neutral. Agents can adjust their tone before it escalates.

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Language Detection

Automatically detects the customer's language and suggests replies in that language. Supports 50+ languages with auto-translation.

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Tone Adjustment

Switch between formal, friendly, or concise tones with one click. Copilot rewrites the suggested reply to match the desired tone.

Knowledge Base Search

Copilot searches your knowledge base in real time and surfaces relevant articles, FAQs, and documentation as the agent types.

How It Works

Enable AI Copilot and start assisting your agents in three simple steps.

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Enable Copilot

Toggle on AI Copilot from your Skode Flow settings. Choose which teams and channels get Copilot assistance.

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Agent Sees Suggestions

As customers type, AI suggests replies, surfaces relevant knowledge base articles, and provides sentiment analysis in real time.

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One-Click Apply

Agents review AI suggestions, customize if needed, and send with one click. Full control stays with the human agent.

Related Features

Explore more capabilities that work together.

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Explore More

Enable AI Copilot — Free

Give your agents an AI sidekick that suggests replies, summarizes conversations, and surfaces answers in real time. No credit card required.

Enable AI Copilot — Freearrow_forward View Pricing