Which channels support voice calling?

Skode Flow supports voice calling through WhatsApp Business API and PSTN (traditional phone numbers). Both inbound and outbound calls are supported, and all calls appear in the unified inbox alongside messages.

Is call recording legal?

Call recording legality varies by jurisdiction. Skode Flow provides the recording capability, but you are responsible for complying with local laws. Most jurisdictions require informing the caller that the call is being recorded. Skode Flow can play an automated disclosure message at the start of each call.

How accurate is AI transcription?

AI transcription achieves 95%+ accuracy for clear audio in supported languages. Transcripts include speaker labels, timestamps, and confidence scores. You can edit transcripts manually if corrections are needed.

Do calls integrate with the unified inbox?

Yes. Voice calls appear in the same unified inbox as messages, emails, and chats. Call recordings, transcripts, and summaries are attached to the customer conversation timeline for full context.

How is voice calling priced?

WhatsApp voice calls use your existing WhatsApp Business API connection at no additional per-call charge from Skode. PSTN calls are billed per minute based on destination. AI transcription and summarization consume AI credits included in your plan.

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Voice Calls. AI-Powered.

Make and receive calls directly through WhatsApp and PSTN. Every call is automatically recorded, transcribed by AI, and summarized — so your team never misses a detail.

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Every Call, Captured and Analyzed

Voice calls with built-in recording, AI transcription, and intelligent analysis — all in your unified inbox.

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Voice Calling

Make and receive voice calls through WhatsApp Business API and PSTN. Calls appear in the unified inbox alongside messages and chats.

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Call Recording

Every call is automatically recorded and stored securely. Play back recordings from the conversation timeline or download for compliance.

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AI Transcription

Calls are automatically transcribed using AI. Full text transcripts with speaker labels and timestamps appear in the conversation.

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AI Call Summaries

AI generates concise summaries of every call — key topics, action items, decisions made, and follow-up tasks. No more listening to 30-minute recordings.

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Call Sentiment Analysis

AI analyzes the tone and sentiment of calls in real time. Identify frustrated callers, detect escalation triggers, and monitor call quality.

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Call Routing & Assignment

Route incoming calls to the right agent based on skills, availability, or customer tier. Transfer calls between agents with full context.

How It Works

Set up voice calling, recording, and AI transcription in three simple steps.

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Enable Voice Channel

Connect your WhatsApp Business number or PSTN number. Skode Flow provisions the voice channel automatically.

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Receive Calls

Incoming calls appear in the unified inbox alongside messages and chats. Agents answer, transfer, or route calls from a single interface.

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Review & Analyze

AI transcribes, summarizes, and tags every call automatically. Review transcripts, action items, and sentiment analysis in the conversation timeline.

Related Features

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Start Calling — Free

Make and receive voice calls with automatic recording, AI transcription, and call summaries. No credit card required.

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