Question 1

What are WhatsApp conversation charges?

Accepted Answer

WhatsApp charges per-conversation fees set by Meta, which vary by country and conversation type (marketing, utility, service, authentication). Skode passes these through at cost with zero markup. You only pay what Meta charges. We provide a real-time cost dashboard so you always know your spend.

Question 2

Can I switch plans at any time?

Accepted Answer

Yes. Upgrade or downgrade at any time. When you upgrade, you get immediate access to new features and we prorate the difference. When you downgrade, the change takes effect at your next billing cycle.

Question 3

What happens when I exceed my conversation limit?

Accepted Answer

We never cut off your conversations mid-month. If you approach your limit, we notify you and offer the option to purchase additional conversation packs or upgrade your plan. Overage conversations are billed at a small per-conversation rate.

Question 4

Is there a contract or commitment?

Accepted Answer

No long-term contracts. All plans are month-to-month. Annual billing gives you 2 months free but you can cancel anytime and receive a prorated refund for unused months.

Question 5

Do I need a separate WhatsApp Business number?

Accepted Answer

Yes. To use the WhatsApp Business API through Skode Flow, you need a dedicated phone number. We guide you through the entire setup process, including Meta Business verification, and most teams are live within 5 minutes.

Question 6

How does the AI chatbot work?

Accepted Answer

Skode Flow AI chatbot uses large language models to understand customer intent and respond naturally. On Basic, it handles common queries. Standard adds multi-turn conversations. Advanced includes custom training on your business data. Pro gives you fully custom models.

Question 7

Can I use Skode Flow with Skode CRM?

Accepted Answer

Absolutely. Skode Flow and Skode CRM connect natively since they are built by the same team. Conversations sync to CRM contacts, leads can be created from chats, and your sales team sees the full messaging history inside the CRM.

Question 8

What channels are included in the Free plan?

Accepted Answer

The Free plan includes 2 channels of your choice. Most users pick Web Chat and Instagram DM. WhatsApp Business API requires a Starter plan or higher due to Meta verification requirements.

Feature	Starter	Growth	Pro
Channels	All 8	All 8	All 8
Conversations/mo	1,000	5,000	Unlimited
AI Credits	500/mo	2,000/mo	10,000/mo
AI Agent	Standard	Advanced	Custom
Automation Workflows	10	50	Unlimited
Team Members	5	15	Unlimited
Broadcasts	500/mo	5,000/mo	Unlimited
Analytics	Standard	Advanced	Custom
API Access	Basic	Full	Full
CRM Integration	Basic	Full	Full
Support	Email	Priority	Dedicated

Messaging Made Simple. Plans Made for You.

All 8 Channels

AI Chatbot

Automation

Broadcasts

Team Inbox

Analytics

AI Credits Power Every Smart Feature

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