Secure Client Messaging for Financial Services
Policy renewal SMS gets 15% action rates. WhatsApp gets 98%. Skode Flow automates KYC document collection, sends premium reminders with payment links, deflects claim status calls with AI, and gives your field agents a compliant team inbox — with full audit trails and enterprise-grade security.
Financial Services Messaging Challenges
These problems cost you customers every day. Skode Flow solves them.
Policy renewal reminders via SMS get only 15% action rate — clients lapse without ever seeing the message.
KYC document collection takes 3-5 days of back-and-forth via email — clients abandon onboarding.
Claim status inquiries flood the call center with 300+ daily calls — agents spend hours on repetitive status checks.
Field agents use personal WhatsApp with zero compliance oversight — no audit trail, no conversation ownership.
Cross-sell opportunity: only 8% of clients hold more than one product — no systematic outreach after initial sale.
Regulatory changes require instant client notification — current channels cannot guarantee timely delivery.
Built for Financial Services
Every feature designed to solve real financial services messaging challenges.
KYC Collection via WhatsApp
Clients photograph and send ID documents directly in WhatsApp. AI validates completeness, follows up on missing documents automatically. KYC onboarding drops from days to hours.
Premium & Payment Reminders
Automated reminder sequences: 30 days, 7 days, 3 days, 1 day before due date. One-tap payment links via Stripe or Razorpay. WhatsApp fallback to SMS if unread.
AI Claims & Status Agent
AI handles claim status inquiries, policy lookups, and FAQ responses 24/7 with human handoff for complex cases. Human-in-the-loop approval gates for sensitive actions like refunds.
Compliant Team Inbox
Replace personal WhatsApp with one official business number. Full audit trails, message retention, role-based access, and conversation history that stays with the company.
“KYC onboarding dropped from 5 days to 8 hours after we moved document collection to WhatsApp. Our field agents finally have a compliant channel with full audit trails.”
All Channels, One Inbox
Skode Flow connects every messaging channel your financial services customers use.
Explore Other Industries
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Ready to Modernize Client Communication?
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