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Skode
Flow for Customer Support

Resolve Tickets 60% Faster with AI-Powered Support

Unify every support channel in one inbox. Let AI handle the repetitive questions while your team focuses on what matters.

Start Free — No Credit Cardplay_circleSee Flow Demo
60%
Faster Response Time
45%
Higher CSAT Scores
3x
Tickets per Agent
70%
L1 Automated by AI

Everything Your Support Team Needs

Stop juggling tools. Skode Flow puts every support feature in one platform.

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Unified Inbox

Every channel — WhatsApp, Instagram, SMS, Email, Web Chat — in one shared inbox. No more tab-switching between platforms.

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AI Chatbot Handles L1

Automate up to 70% of repetitive queries with AI chatbot. Instant answers for order status, FAQs, and account inquiries.

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SLA Tracking

Set response and resolution time targets per channel. Auto-escalation when deadlines approach to prevent breaches.

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CSAT Surveys

Automatically collect customer satisfaction ratings after each conversation. Track trends and identify coaching opportunities.

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Smart Routing

Route conversations to the right agent based on skill, language, department, or availability. Round-robin and priority-based options.

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Canned Responses & Macros

Pre-built response templates and multi-step macros to handle common issues in seconds. Consistent quality at scale.

How It Works

From first message to satisfied customer in four simple steps.

01
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Customer Messages

Customer reaches out on WhatsApp, Instagram, SMS, Email, or Web Chat.

02
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AI Triages

Flow AI categorizes the issue, checks for self-service answers, and routes to the right team.

03
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Agent Resolves

Agent gets full context, previous conversations, and suggested responses in one view.

04
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CSAT Collected

Customer receives satisfaction survey. Scores feed into team analytics dashboards.

Real-World Examples

See how different industries use Skode Flow for customer support.

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E-Commerce Returns

Customer messages about a return on WhatsApp. AI checks order status, initiates return, sends shipping label — no agent needed for 80% of cases.

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SaaS Onboarding Support

New user asks setup questions via web chat. AI guides through configuration steps, escalates to specialist only for complex integrations.

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Healthcare Appointment Queries

Patient messages to reschedule. AI checks availability, offers alternative slots, sends confirmation — all on WhatsApp with secure data handling.

Frequently Asked Questions

Which channels does Skode Flow support for customer support?expand_more
Skode Flow supports WhatsApp, Instagram, Facebook Messenger, SMS, Email, and Web Chat. All channels are managed from a single unified inbox, so your team never needs to switch between platforms.
Can the AI chatbot handle complex support queries?expand_more
The AI chatbot excels at handling Level 1 queries like order status, FAQs, and account questions — typically 60-70% of all tickets. For complex issues, it seamlessly hands off to a human agent with full conversation context.
How does SLA tracking work across different channels?expand_more
You can set unique response and resolution time targets per channel. For example, WhatsApp might have a 5-minute first response SLA while Email has a 2-hour target. Auto-escalation triggers when deadlines approach.
Does Skode Flow integrate with our existing CRM?expand_more
Skode Flow connects natively with Skode CRM for seamless data sync. Customer context, deal history, and contact details are automatically available to agents. Third-party CRM integrations are also available via API.
What analytics are available for support teams?expand_more
Track response times, resolution rates, CSAT scores, tickets per agent, channel volume, peak hours, and more. Custom dashboards let managers monitor team performance in real-time.

Related Features

Explore more capabilities that work together.

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Transform Your Customer Support Today

Join support teams already resolving tickets faster with Skode Flow.

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