Manage Instagram, WhatsApp & Every Social Channel
Unify all your social media conversations in one inbox. Automate responses, convert comments into sales, and never miss a DM again.
Own Every Social Conversation
Stop losing sales in unanswered DMs. Skode Flow brings every social channel into one powerful inbox.
Comment-to-DM Automation
When users comment a keyword on your Instagram post, Flow auto-sends a DM with product info, links, or coupons. Turn public engagement into private sales conversations.
Instagram DM Management
Manage all Instagram DMs from a shared team inbox. Assign conversations, use canned responses, and track response times — no more missed DMs from potential customers.
WhatsApp from Social Ads
Click-to-WhatsApp ads from Instagram and Facebook land directly in Skode Flow. AI engages the lead, qualifies them, and routes to the right team member instantly.
Unified Social Inbox
Instagram DMs, Facebook Messenger, WhatsApp, SMS, Email — every social conversation in one inbox. No more switching between apps to respond to customers.
AI Auto-Replies
AI handles common questions about hours, pricing, availability, and shipping across all social channels. Complex queries are escalated to humans with full context.
Social Commerce
Share product links, catalogs, and checkout URLs directly in Instagram DMs and WhatsApp chats. Let customers browse and buy without leaving the conversation.
Social Media Workflows
Pre-built automation workflows for the most common social media scenarios.
Comment-to-DM Funnel
User comments keyword on post → Flow sends product DM → User engages → AI qualifies interest → Route to sales or send checkout link.
Click-to-WhatsApp Ads
User clicks ad on Instagram/Facebook → Lands in WhatsApp → AI welcome message → Lead captured → Assigned to rep or automated nurture.
Instagram Story Reply
User replies to your Instagram Story → Response arrives in Flow inbox → AI engages or agent takes over → Product recommendation sent.
Social Support Escalation
Customer messages on any social channel → AI triages and attempts resolution → If complex, auto-escalates to human with SLA timer → CSAT collected.
Real-World Scenarios
See how different businesses use Skode Flow to manage social media conversations.
Fashion Brand Managing DMs
A fashion brand receives 500+ Instagram DMs daily. With Skode Flow, comment-to-DM automation captures interested buyers from post comments, AI answers sizing and availability questions, and agents handle only complex styling requests. Response time dropped from 4 hours to 8 minutes.
Restaurant Handling Reservations
A restaurant chain uses Instagram and WhatsApp for reservations. AI chatbot handles booking requests, confirms availability, and sends confirmation messages. Staff no longer manually respond to every reservation DM — 70% are fully automated.
SaaS Handling Support
A SaaS company receives support requests across Instagram DMs, WhatsApp, and Email. Skode Flow unifies all channels in one inbox. AI resolves common issues (password resets, billing questions), and only complex technical queries reach human agents with full context.
Frequently Asked Questions
Which social media platforms does Skode Flow support?expand_more
How does comment-to-DM automation work on Instagram?expand_more
Can I manage multiple Instagram and Facebook accounts?expand_more
Does Skode Flow work with Click-to-WhatsApp ads from Instagram and Facebook?expand_more
Can AI auto-reply to common questions on social media?expand_more
Related Features
Explore more capabilities that work together.
Unify Your Social Channels Today
Join businesses already responding 80% faster across social media with Skode Flow.