hub
AvailableCommunication
Genesys Cloud
Connect Genesys Cloud to Skode CRM for enterprise contact center integration. Sync call recordings, wrap-up codes, and agent activity data directly into CRM lead timelines for complete customer interaction history.
checklistFeatures
check_circleEnterprise contact center data sync
check_circleCall recording and transcript integration
check_circleWrap-up code and disposition tracking
check_circleAgent activity and performance data
check_circleQueue and routing analytics
check_circleReal-time conversation monitoring
check_circleHistorical reporting data sync
check_circleMulti-channel interaction tracking
integration_instructionsSetup Guide
1
Ensure you have a Genesys Cloud CX account
2
Go to Skode CRM Settings → Integrations → Genesys Cloud
3
Authorize the OAuth connection with analytics and recording scopes
4
Configure which data syncs to CRM (calls, recordings, wrap-ups)
5
Enable automatic contact center data logging
Part of Skode CRM
Genesys Cloud integrates with Skode CRM for enterprise contact center data and analytics.