Abandoned Cart — 1 Hour
Gently remind customers about items left in their cart within the first hour.
WhatsApp Preview
Your Business
Business Account
Hi {{customer_name}}, looks like you left something behind! You have {{item_count}} item(s) in your cart: {{item_list}} Total: {{cart_total}} Complete your purchase: {{cart_url}} Need help deciding? Reply and our team will assist you.
12:00 PM
Type a message
descriptionTemplate Message
238 charsHi {{customer_name}}, looks like you left something behind! You have {{item_count}} item(s) in your cart: {{item_list}} Total: {{cart_total}} Complete your purchase: {{cart_url}} Need help deciding? Reply and our team will assist you.
data_objectVariables (5)
The customer's first name or full name
Number of items in the cart
Formatted list of ordered items
Total value of items in the cart
Link back to the shopping cart
lightbulbBest Practices
Send within 1 hour of abandonment — recovery rates drop 50% after 2 hours.
List the specific items to remind them what caught their eye.
Do not offer a discount in the first message — save that for follow-ups.
Include a direct link back to the cart with items pre-loaded.
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