NPS Survey
Send a Net Promoter Score survey to measure customer loyalty.
WhatsApp Preview
Your Business
Business Account
Hi {{customer_name}}, on a scale of 0-10, how likely are you to recommend {{business_name}} to a friend? Reply with a number from 0 (not likely) to 10 (extremely likely). Your honest feedback helps us improve. This takes 5 seconds! Thank you for being a valued customer.
12:00 PM
Type a message
descriptionTemplate Message
273 charsHi {{customer_name}}, on a scale of 0-10, how likely are you to recommend {{business_name}} to a friend? Reply with a number from 0 (not likely) to 10 (extremely likely). Your honest feedback helps us improve. This takes 5 seconds! Thank you for being a valued customer.
data_objectVariables (2)
The customer's first name or full name
Your company or brand name
lightbulbBest Practices
Keep it to a single question — multi-step surveys have dramatically lower response rates on WhatsApp.
Send to customers who have had at least 2 interactions with your business.
Follow up with detractors (0-6) personally within 24 hours.
Track NPS monthly to spot trends early.
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