Support Ticket Resolved
Notify the customer that their issue has been resolved and request feedback.
WhatsApp Preview
Your Business
Business Account
Hi {{customer_name}}, your support ticket #{{ticket_id}} has been resolved. Issue: {{ticket_subject}} Resolution: {{resolution_summary}} Was this helpful? Reply with: 1 - Issue resolved, thank you! 2 - Still need help We're here if you need anything else.
12:00 PM
Type a message
descriptionTemplate Message
258 charsHi {{customer_name}}, your support ticket #{{ticket_id}} has been resolved. Issue: {{ticket_subject}} Resolution: {{resolution_summary}} Was this helpful? Reply with: 1 - Issue resolved, thank you! 2 - Still need help We're here if you need anything else.
data_objectVariables (4)
The customer's first name or full name
Support ticket ID number
Brief subject of the support ticket
Brief summary of how the issue was resolved
lightbulbBest Practices
Include a brief summary of the resolution so the customer knows what changed.
Use numbered quick replies for easy feedback collection.
Send within 1 hour of resolving the ticket.
Leave the door open for further assistance to build trust.
Related Support Follow-Ups Templates
Support Ticket Created
Acknowledge receipt of a support request and set response time expectations.
Post-Support Satisfaction Check
Follow up 48 hours after ticket resolution to check if the issue is truly resolved.
Send This Template with Skode Flow
Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.