Welcome After First Purchase
Thank first-time buyers and encourage them to explore more of your products.
WhatsApp Preview
Your Business
Business Account
Hey {{customer_name}}, thank you for your first purchase with {{business_name}}! Your order #{{order_id}} is being processed and you'll receive a shipping update soon. As a new customer, enjoy {{discount_code}} for {{discount_percent}}% off your next order. Happy shopping!
12:00 PM
Type a message
descriptionTemplate Message
275 charsHey {{customer_name}}, thank you for your first purchase with {{business_name}}! Your order #{{order_id}} is being processed and you'll receive a shipping update soon. As a new customer, enjoy {{discount_code}} for {{discount_percent}}% off your next order. Happy shopping!
data_objectVariables (5)
The customer's first name or full name
Your company or brand name
The unique order or reference number
The promotional discount code
Discount percentage value
lightbulbBest Practices
Include a discount code to incentivize the second purchase — the hardest conversion in retail.
Confirm the order details so the customer feels reassured.
Set expectations for what happens next (shipping updates).
Keep the tone friendly and celebratory.
Related Welcome Messages Templates
Welcome New Customer
Greet first-time customers with a warm welcome and point them to helpful resources.
Welcome Newsletter Subscriber
Welcome new subscribers and set expectations for the type of content they will receive.
Send This Template with Skode Flow
Import this template into Skode Flow, connect your WhatsApp Business API, and start sending personalized messages to your customers.